FreecropSupport
Stuck on something? Check the answers below, or write to us and we'll help.
Email us
For faster help, include the email you signed in or paid with, your browser, and what you expected to happen. For bugs, open Freecrop's Settings tab, choose "Copy debug info" while on x.com, and paste the result into your message.
Write to supportCommon questions
Pro isn't unlocked after I paid.
Open the Freecrop icon, choose Pro, sign in with a one-time code sent to the email you paid with, then tap "I already paid". If it still can't find your order, email us your order number and the address you paid with.
I changed browsers or computers.
Install the extension and sign in with the same email. Pro comes back automatically.
The crop editor doesn't open.
Make sure you're on x.com or twitter.com and reload the page if it was already open before you installed Freecrop. Then add an image to a post, or click "Crop image in this post" in the popup.
"Screenshot this tab" says it can't capture the page.
Browsers don't allow extensions to capture their own pages, such as chrome:// pages or the Chrome Web Store. Screenshots work on normal websites.
The sign-in code doesn't arrive.
Check your spam folder and that the email address is spelled correctly, then tap "Send a new code". If you request too many codes, wait a minute before trying again.
How do I get a refund?
You can get a full refund within 14 days of buying. Email us from the address you paid with and include your order number.
How do I delete my data?
Screenshots live only on your device: use "Delete all screenshots now" in Settings. To delete your account data from our servers, email us and we'll do it within 30 days. See the Privacy Policy for details.